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SYR_Support_oben

Spot-on: SYR support specials.

Benefit from our support, including informative brochures, product sheets on water management and heating protection, films and videos on the functioning and installation of our products. Download practical forms, for example the guide for the filling of heating units. Find order numbers in our overview of article references and order accessories and spare parts for fittings and valves that are no longer part of our current range. Click on “Tender specifications” and you will be referred to the website “Ausschreiben.de“. As an end-customer, you will find your SYR expert technician via the expert technicians search query. Go to our FAQs for recurring questions ― should questions not be answered there, please address the contact person of your choice under “Contact”.

  • FAQ products and technics
    • SYR Products, general
      • Where can I find technical specifications and documents on SYR products?

        Answer: Go to our homepage at www.syr.de and click on “Products”. You will find a product overview there. You can then select the valve of your choice and have access to the data provided there.

    • Filter technology
      • How do you calculate the connection size of water filters?

        Answer: In general, the connection dimensions of the filter correspond to the pipe diameters of the domestic connection lines. However, one has to check whether the calculated peak flow VS does not exceed the maximum nominal flow of the filter.

      • How do you service water filters?

        Answer: In accordance with DIN EN 806, part 5, the filter part in non-backwashing filters must be replaced every 6 months. Given that this requires an intervention in the potable water system, such replacement has to be done by an expert technician. The operator can do the servicing in case of backwashing filters. DIN EN 806, part 5 schedules a 6-months interval. During backwashing, the filter element is manually rinsed without interrupting the water supply.

      • Which automatic backwash system fits which filter?

        Answer:

        Adobe Acrobat PDF
        view 214 kB
        download 169 kB

    • Pressure regulation
      • What is a pressure bridge?

        Answer: A pressure bridge is an unintended hydraulic link between a pipe with higher pressure and a part of a system with reduced pressure. The most common pressure bridge is the link between non-reduced cold water pressure and reduced hot water pressure, the pressure reducing valve being arranged in a decentralized way upstream of the water heater. Inside the drinking water installation, the cold and hot water lines come together, either via a thermal mixing valve or other outlet fittings valves (e.g. single-lever mixers, etc.). Check valves are fitted at both points of entry to prevent cold water from penetrating hot water pipes, e.g. in case of thermostatic mixing valves. In case of leakage of the fitted check valve at the point of entry of the hot water connection, cold water pressure can be directly transferred to the hot water pipes. If the cold water pressure is higher than the opening pressure of the pressure relief valve fitted upstream of the water heater, this malfunction will be detected due to the constant drip of the diaphragm pressure relief valve. Sometimes this will only occur at night when there is increased pressure in the supply network due to low consumption. In most cases, however, one can determine that the pressure gauge displays higher pressures at the pressure reducing valve upstream of the water heater, as even a correctly installed check valve downstream of the pressure reducing valve only rarely provides complete, proper sealing. Yet the pressure reducing valve does not allow pressure to pass against the intended direction of flow as long as the outlet pressure is higher than the downstream pressure as set; thus, the pressure reducing valve has the effect of an absolutely tight sealing check valve. When mounting the pressure reducing valve in a central position, directly behind the water meter, the above mentioned error cannot occur because the cold and hot water systems are at the same pressure. However, if there is just one tap, for instance in a garage or in the garden that draws water from the pipe upstream of the pressure reducing valve, the same error can occur even in case of a central position of the pressure reducing valve, if there is a connection to the water heating system via a mixing valve, for instance. Let us stress here that if the pressure reducing valve is not mounted in a central position, during the heating of the water heater, the outlet pressure as set can increase due to the expanding hot water until reaching the opening pressure of the diaphragm pressure relief valve. That means that even in case of a centrally mounted pressure reducing valve, such pressure increase can occur if aforementioned pressure bridge becomes effective in the opposite direction.

    • Safety valves
      • Why does the pressure relief valve still drip despite the mounting of the SafetyCenter 4807?

        Answer: Probably the shut-off valve of the expansion vessel is closed. On the handle, the inscription “Betrieb MAG” must be readable in the direction of the vessel. Please refer to the instructions for use.

    • Heating water conditioning
      • What are the different conditioning procedures?

        Answer: There are generally several ways in which to operate a system. There can be a system that includes softening or demineralization, depending on the electrical conductivity of water, which is the yardstick for the total salt content and easy to determine via conductivity meters. To ensure the respective mode of operation, SYR offers special softening and (total) demineralization systems.

      • How do you calculate the capacity of a conditioning cartridge?

        Answer:

    • Heating valves
      • Why do you have to install a filling combination according to DIN EN 1717?

        Answer: The SYR Filling-Combis prevent back pressures, backflow and backsiphonage of heating water into the potable water system. In accordance with DIN EN 1717, the integrated backflow preventer provides a permanent connection between the heating system and the drinking water installation. When mounting the connecting pipes, stagnation of water must be avoided. With its isolating valve, the pressure reducing valve, a pressure gauge, backflow preventer and drain connection, the FillingCombi includes all the features necessary for the safe filling of a heating system. No more laborious hose connections, the FillingCombi makes automatic filling and refilling possible. The integrated pressure reducing valve sees to it that the heating installation is always filled according to the set operating pressure. Once the filling procedure has been completed, the isolating valve of the FillingCombi should be closed again.

      • What is the difference between the BA and CA FillingCombis?

        Answer: The FillingCombi BA is suitable for fluid category 4 (heating water with additives). The FillingCombi CA is suitable for fluid category 3 (heating water without additives).

  • FAQs SYR Connect
    • Router settings
      • Which routers can be used?

        Answer: You can freely choose your internet router. We do not know of any malfunction of the corresponding Connect device with respect to the use of a specific router.

      • Which settings are needed for the router?

        Answer: Basically, nothing special is necessary in terms of router settings; they are usually prepared for such applications by the manufacturer.

      • Do you have to activate DHCP?

        Answer: The Connect device’s internet function includes regular data traffic between the device and the server. Double encoded data packets are sent to the server, and the double encoded data packets are then retrieved at the server after the query sent by the device. This bi-directional connection is possible through enabling DHCP on the router. This is generally already the default setting of the router.

      • Do you have to enable port 80 (in/out)?

        Answer: For smooth operations of your data traffic between the Connect device and the server, port 80 of the router must be enabled. This is generally already the default setting of the router.

      • What about the protection against outside attacks?

        Answer: The multiple coding of the data packets and the way in which communication is done more than fulfills security requirements of the server against outside attacks. There are no security loopholes according to the latest technology.

      • What kind of data protection applies to the devices?

        Answer: We are aware that you are very much interested in the careful management of your personal information. This is why we handle all your information with the utmost care. When entering personal and company data on the website www.syrconnect.de of the SYR App of ConSoft GmbH (hereinafter “ConSoft”), you agree personally to make available your data to ConSoft to be processed and used for the implementation and handling of your request as well as for other purposes mentioned below. You may withdraw this consent at any moment, with effect for the future, in writing or send an e-mail to info@syr.de. ConSoft guarantees to respect the requirements under the German Federal Data Protection Act and the German Telemedia Act regarding the collection, processing and use of your personal data. On this website, the present privacy statement informs the user of the kind, extent and purpose of the collection and use of personal data by the provider responsible, ConSoft GmbH, Markgrafstraße 5, 30419 Hannover (hereinafter “offer”). The legal foundation of data protection is the German Federal Data Protection Act and the German Telemedia Act. The provider collects data on each access to the offer (so-called server log files). Access data include: name of accessed website, file, date and time of access, data volume transferred, report on successful access, type of browser, including its version, operating system of the user, referrer URL (page last visited), IP address and the requesting provider. The provider shall only use the log data for statistical analyses and for the purposes of the operation, security and the optimization of the offer. However, the provider reserves the right to check log data retroactively, whenever there are reasonable grounds for suspecting unlawful use, on the basis of concrete indications. Personal and corporate data will only be collected in the context of your filling in one of our contact or registration forms. The data you supply to us will be used for the handling of your request. Your personal data will not be passed on to third parties and will be treated strictly confidential, also within the company. When contacting the provider (for instance via the contact form or e-mail), the data the user enters will be stored for handling the request or in case of follow-up questions. Cookies are small files that make it possible to save specific information relevant for the device on the user’s access device (PC, smartphone, etc.). They serve the purpose of user-friendliness of websites and thus benefit the users (for example by saving log-in data). On the other hand, they are used for the collection of statistical data regarding the use of websites and analysis with a view to improving the offer. The users can have an influence on the use of cookies. Most browsers have the option of limiting or blocking the use of cookies. One has to stress, however, that by refusing cookies, use and ease of use is limited. The data entered in the framework of registration are used for the purposes of the offer. The users can be informed by e-mail of any information relevant for the offer or the registration, for example changes as to the extent of the offer or technical aspects. You can see the data collected during registration in the input mask. The user may obtain information free of charge on the personal data stored about him. In addition, the user has the right to demand the correction of incorrect data, blocking or deletion of personal data for as long as there is no legal requirement to retain the data.

    • PowerLAN
      • What is PowerLAN?

        Answer: To put it simply, it is power-line communication, i.e. the use of the internet via your power line. Different modules are required that hook up with the router and the socket and link the socket with the internet-enabled terminal. The entire internet information is distributed in your home via the power line.

      • Which PowerLAN systems are compatible?

        Answer: All standard systems can be used without any limitation.

      • Is there an installation sketch?

        Answer: Installation sketches must be provided by the manufacturers of the systems.

    • Operation via the SYR App
      • Where do I find the SYR App?

        Answer: The SYR App is free of charge. Downloads are available for iOS in the App-Store and for Android in the Google Play Store.

      • Which operating systems are supported?

        Answer: The SYR App is free of charge and is supported by the operating systems iOS and Android.

      • Do I have to pay for the App download?

        Answer: Downloads of the App are free of charge in the respective Stores.

    • Operation via www.syrconnect.de
      • Which browsers are supported?

        Answer: All the usual browsers, like Internet Explorer or Mozilla Firefox or similar browsers are supported. The screen display can be automatically adjusted to the monitor and has a user interface similar to an App.

      • What is the advantage of Web vs. App?

        Answer: The user has greater setting and query functions available for web applications.

    • Leakage detection with the Safe-T Connect
      • What do you have to provide on-site?

        Answer: To benefit from the internet functions of the SYR Connect Server, every leakage detecting device has to be plugged into the socket with the low-voltage adapter supplied and thus be connected to the public power supply. The connection to the internet router is to be done via a LAN cable (CAT 5 or higher). The connection to the router via standard PowerLAN systems (power-line communication) is also possible. The manufacturer’s instructions for such systems have to be respected. If only batteries are used to supply power, internet functions cannot be used; however leakage protection still fully applies.

      • What are the requirements for the installation location?

        Answer: The leakage detecting system has to be mounted in a place that is frost-proof and easily accessible. Ambient temperatures should not drop below +10°C or exceed +80°C. Chemical influences should not have a negative effect on the installation location and leakage protection.

      • Can the leakage detecting system be operated via wireless LAN?

        Answer: Internet connections via Wireless LAN (Wi-Fi) are not possible for SYR leakage protection because the corresponding wireless LAN module is not part of the design.

      • Is power supply mandatory?

        Answer: To benefit from all the possibilities and functionalities of the SYR Connect Server in a comfortable way via your smartphone or PC, you will have to operate the leakage detecting system via the supplied low-voltage plug-in adapter and connect it to a standard socket and the corresponding public power supply. An autonomous operation without internet access is possible by using batteries.

      • Can the leakage detecting system be used for potable water applications only?

        Answer: Only the media shall be used that correspond to the drinking water qualities under the Drinking Water Ordinance.

      • Which flow path has to be considered?

        Answer: The mounting flange is marked with an arrow on the casing. The tip of the arrow thus indicates the direction of the water flow. The mounting flange can be fitted, both horizontally and vertically, depending on the installation orientation.

      • Order of cable connections

        Answer: First connect the network cable and then power adapter to the Safe-T Connect.

      • Which default settings are to be selected?

        Answer: The Safe-T Connect has a default setting, and its values are set based upon the average experience for single- family homes. It is recommended to keep these values, at least temporarily. Depending on circumstances, the default settings can also be adjusted, i.e. lowered or increased.

      • Which parameter settings are possible once the LAN cable has been connected?

        Answer: When the network cable is plugged in, only error messages can be acknowledged and the shut-off mechanism can be opened. Only once the network cable has been removed, it is possible to modify the parameters available after some 60 seconds.

      • Which levels can be selected?

        Answer: There are different levels lodged in the menu structure. The user can thus easily switch into the basic setting or the expert setting by a straightforward push-button operation. The main functions of the leakage detecting system are depicted here. Systems settings are not accessible to the user. Only the trained expert can access this level via a specific keyboard shortcut because maladjustment of this level could result in malfunctions of the leakage detecting system.

      • What is microleakage?

        Answer: Microleakage is the uncontrolled water leakage of minute drops of water. Causes include, for instance, leaking pipe or hose connections, damaged or dirty seals or problems with corrosion.

      • Which parameters can be set for microleakage testing?

        Answer: Setting possibilities are limited when it comes to microleakage testing. The only setting that can be selected determines the way in which the system is to react in case microleakage is detected: Is there to be a notification, should shut-off procedures of the system be started or should the notification result in a simultaneous shut-off of the system.

      • Is maintenance required?

        Answer: It is recommended to undergo maintenance to check the leakage detecting functions.

      • How frequently should the system be serviced?

        Answer: Annual maintenance is recommended.

      • Who performs the maintenance operations?

        Answer: As a matter of principle, professional installers who have been extensively trained when it comes to our products and their commissioning and maintenance should see to the maintenance of our systems. SYR has its own service department and offers the corresponding maintenance operations also. Maintenance requests have to be submitted to SYR in writing. Please find our request form at service@syr.de.

    • Water treatment with the LEX Connect water softeners
      • What do you have to provide on-site?

        Answer: To operate the system and use the internet function on the SYR Connect Server, the water softening system has to be operated via the supplied low-voltage plug-in adapter and connected to a standard socket and the corresponding public power supply. The connection to the internet router has to be done via a LAN cable of CAT 5 or above. It is also possible to connect the router via a standard PowerLAN system (power-line communication). To do so, the manufacturers’ instructions for such systems have to be considered.

      • Is power supply mandatory?

        Answer: Water softening systems can only be operated with access to the public power supply.

      • Which flow path has to be considered?

        Answer: The mounting flange is marked with an arrow on the casing. The tip of the arrow thus indicates the direction of the water flow. The mounting flange can be fitted, both horizontally and vertically, depending on the installation orientation. “Upside down” mounting positions are also feasible.

      • What are the requirements for the installation location?

        Answer: The water softening system has to be mounted in a place that is frost-proof and easily accessible. Ambient temperatures should not drop below +10°C or exceed +80°C. Chemical influences should not have a negative effect on the installation location or on the demineralization system.

      • Order of cable connections

        Answer: First insert all the sensor cables in the foreseen ports at the back of the supplied electronics. Then plug in the network cable and finally plug in the adapter supplied with the accessories on the back side of the electronics.

      • Which default settings are to be selected?

        Answer: For the correct functioning of water softeners, the raw water hardness has to be determined using the supplied titration test. The measured hardness of the raw water and the desired outlet hardness must be entered into the electronic system during commissioning. The outlet hardness has to be set manually. The system also needs information as to how much salt has to be filled into the corresponding salt tank. All the other parameters are set by default and updated via the self-learning system over the course of the operating time.

      • Which parameters can be set if there is a LAN cable connection?

        Answer: All the settings are possible without limitations for all LEX systems, even in case of plugged-in network cables.

      • Which levels can be selected?

        Answer: There is a selection of three levels, yet the third level is earmarked for experts only, because it contains the functional parameters for water softening processes that can cause major malfunctions if they are maladjusted out of ignorance.

      • What is raw water hardness?

        Answer: The water companies supply drinking water that corresponds to the required parameters of the Drinking Water Ordinance. The supplied water corresponds to a degree of water hardness that is defined as raw water hardness.

      • What is outlet water hardness?

        Answer: The water softening system reduces raw water hardness. A blending valve will determine the desired residual hardness. This should be in the range between 6-8°dH for private households. Process water has to be considered individually.

      • Is maintenance mandatory?

        Answer: According to EN 806 Part 5, annual maintenance is mandatory to check the functioning of the water treatment.

      • How often should you service the system?

        Answer: Maintenance must be provided once a year.

      • What about maintenance expenditures?

        Answer: Maintenance expenditures consider the inspection and cleaning of the salt tank. In addition, the raw water hardness and outlet hardness will be measured and compared with the set values. If necessary, readjustments will be made via the blending valve. Maintenance will take 1 hour approximately.

      • Can maintenance operations be provided by the SYR service technician?

        Answer: As a matter of principle, professional installers who have been extensively trained when it comes to our products and their commissioning and maintenance should see to the maintenance of our systems. SYR has its own service department and offers the corresponding maintenance operations also. Maintenance requests have to be submitted to SYR in writing. Please find the request form at service@syr.de.

    • Control of hygiene with hygiene modules HM Connect
      • What do you need to provide on-site?

        Answer: To benefit from the internet functions of the SYR Connect Server, every hygiene module must be operated via the public power supply. The connection to the internet router is to be done via a LAN cable (CAT 5 or higher). The connection to the router via standard PowerLAN (power-line communication) is also possible. The manufacturer’s instructions for such systems have to be respected. If only batteries are used to supply power, internet functions cannot be used.

      • Is power supply mandatory?

        Answer: To benefit from all the possibilities and functionalities of the SYR Connect Server in a comfortable way via your smartphone or PC, you will have to operate the hygiene module via the public power supply. An autonomous operation without internet access is possible by using batteries.

      • What are the requirements for the installation location?

        Answer: The hygiene module has to be mounted in a place that is frost-proof and easily accessible. Ambient temperatures should not drop below +10°C or exceed +80°C. Chemical influences should not have a negative effect on the installation location or on the hygiene module.

      • Order of cable connections

        Answer: First connect the network cable and then the plug-in power adapter to the hygiene module.

      • Which default settings are to be selected?

        Answer: The hygiene module has a default setting, and its values are set based upon the parameters of VDI 6023 and good engineering practice. The default setting can be adjusted by expert technicians to fit the individual object. It is recommended to keep these values, at least temporarily. Depending on circumstances, the default settings can be adjusted, i.e. lowered or increased.

      • Which parameter settings are possible once the LAN cable has been connected?

        Answer: When the network cable is inserted, only error messages can be acknowledged and the shut-off mechanism can be opened. Only once the network cable has been removed, it is possible to modify the parameters available after some 60 seconds.

      • Which levels can be selected?

        Answer: There are different levels lodged in the menu structure. The user can thus easily switch into the basic setting or the expert setting by a straightforward push-button operation. The main functions are depicted here. Systems settings are not accessible to the user. Only the trained expert can access this level via a specific keyboard shortcut because maladjustment of this level could result in malfunctions.

      • Is maintenance mandatory?

        Answer: It is recommended to undergo maintenance to check the entire hygiene control function.

      • How often should you service the system?

        Answer: Annual maintenance is recommended.

      • What about maintenance expenditures?

        Answer: Maintenance expenditures refer to the visual check and a functional test. Our service technician will also exchange batteries. This will take some 10 minutes in total, and these maintenance operations can be done in the framework of the annual maintenance work of the object by the expert technician.

      • Can maintenance operations be provided by the SYR service technician?

        Answer: As a matter of principle, professional installers who have been extensively trained when it comes to our products and their commissioning and maintenance should see to the maintenance of our systems. SYR has its own service department and offers the corresponding maintenance operations also. Maintenance requests have to be submitted to SYR in writing. Please find the request form at service@syr.de.

    • Heating system monitoring with the fully automatic heating system HVA
      • What has to be provided on-site?

        Answer: To benefit from the internet functions of the SYR Connect Server, the fully automatic heating system has to be plugged into the socket with the low-voltage adapter supplied and thus be connected to the public power supply. The connection to the internet router is to be done via a LAN cable (CAT 5 or higher). The connection to the router via standard PowerLAN systems (power-line communication) is also possible. The manufacturer’s instructions for such systems have to be respected. If only batteries are used to supply power, internet functions cannot be used.

      • Is power supply mandatory?

        Answer: To benefit from all the possibilities and functionalities of the SYR Connect Server in a comfortable way via your smartphone or PC, you will have to operate the HVA Connect via the supplied low-voltage plug-in adapter and connect it to a standard socket and the corresponding public power supply. An autonomous operation without internet access is possible by using batteries.

      • Which flow path has to be considered?

        Answer: The mounting flange is marked with an arrow on the casing. The tip of the arrow thus indicates the direction of the water flow. The mounting flange can be fitted, both horizontally and vertically, depending on the installation orientation.

      • What are the requirements for the installation location?

        Answer: The fully automatic heating system HVA Connect has to be mounted in a place that is frost-proof and easily accessible. Ambient temperatures should not drop below +10°C or exceed +80°C. Chemical influences should not have a negative effect on the installation location or on the HVA.

      • Order of cable connections

        Answer: First connect the network cable and then the plug-in power adapter to the HVA Connect.

      • Which default settings are to be selected?

        Answer: The fully automatic heating system HVA Connect has a default setting that is based on parameters applying to various object sizes. The fitting parameters can be selected or adapted to fit the individual object. It is recommended to keep these values, at least temporarily. Depending on circumstances, the default settings can be adjusted, i.e. lowered or increased.

      • Which parameter settings are possible once the LAN cable has been connected?

        Answer: When the network cable is inserted, only error messages can be acknowledged and the shut-off mechanism can be opened. Only once the network cable has been removed, it is possible to modify the parameters available after some 60 seconds.

      • Which levels can be selected?

        Answer: There are different levels lodged in the menu structure. The user can thus easily switch into the basic setting or the expert setting by a straightforward push-button operation. The main functions of the heating system monitoring are depicted here. Systems settings are not accessible to the user. Only the trained expert can access this level via a specific keyboard shortcut because maladjustment of this level could result in malfunctions of the leakage detecting system.

      • How frequently should the system be serviced?

        Answer: According to EN 806, part 5, all components have to undergo annual maintenance.

      • What about maintenance expenditures?

        Answer: Maintenance expenditures depend on the indications of the expert technician as agreed with the customer.

      • Can maintenance operations be provided by the SYR service technician?

        Answer: As a matter of principle, professional installers who have been extensively trained when it comes to our products and their commissioning and maintenance should see to the maintenance of our systems. SYR has its own service department and offers the corresponding maintenance operations also. Maintenance requests have to be submitted to SYR in writing. Please find the request form at service@syr.de.

Hans Sasserath GmbH & Co. KG
Mühlenstraße 62
D-41352 Korschenbroich
+49 2161 6105-0